We answer the latest questions from customers about Otometrics equipment and software.
Question: I am upgrading from Otosuite V (Vestibular) version 3 to 4 and this message appears when starting the Otosuite V software: “The database cannot be in multiusermode”
Solution:
Open a command window by running “cmd”
Navigate to the OTOsuiteV Files folder.
Run the command OTOsuiteVSupport.exe SetDBMultiUser. You must get a message like in the picture below.
If above step was successful, try to start the software by clicking the desktop shortcut.
See the picture below for command:
Question: How do I restore an Otosuite V (Vestibular) Database Backup file?
Solution: From the OTOsuite V support folder you have to run the “Restore” batch file. Close OTOsuite V before restoring the database.
Type in the exact path to you backup file. See the example below.
Successfully restored.
